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FA7 - 519190 All Other Information ServicesThis industry comprises establishments primarily engaged in providing other information services (except news syndicates and libraries and archives). Business Categories --
Labor Categories CLIN 1 - Project Manager – Senior: Responsible for all aspects of the development and implementation
of assigned projects and provides a single point of contact for those
projects. Takes projects from original concept through final implementation.
Interfaces with all areas affected by the project including end users,
computer services, and client services. Defines project scope and
objectives. Develops detailed work plans, schedules, project estimates,
resource plans, and status reports. Conducts project meetings and
is responsible for project tracking and analysis. Ensures adherence
to quality standards and reviews project deliverables. Manages the
integration of vendor tasks and tracks and reviews vendor deliverables.
Provides technical and analytical guidance to project team. Recommends
and takes action to direct the analysis and solutions of problems. Ensures that adequate and appropriate planning is provided for remote
hardware and communications facilities to develop and implement methodologies
for analysis, installation, and support of distributed processing
client/server systems. Provides coordination in the analysis, acquisition,
and installation of hardware, software, and facilities. Manages the
training and efforts of a staff engaged in system and network planning,
analysis and monitoring activities. Typically requires eight to ten
years of experience in software/hardware LAN and WAN network design
and analysis. Frequently reports to a Telecommunications Department
Director/Manager or Planning and Engineering Manager. Responsible for daily electronic data interchange (EDI) operations
of an organization. Develops and executes strategies for Internet-based
interchange capabilities. Coordinates and implements new EDI methods
and systems and enhances and upgrades the existing systems. Finds
EDI solutions for business operations. Establishes and maintains
communications and trading partner routings, including online orders
and fulfillment systems. Audits the quality of data provided, provides
security and backup, and ensures system disaster recovery processes
are in place. Resolves trading partner’s technical problems
involving EDI. Develops technical design documentation. Ensures customer/vendor
agreements meet legal requirements. Responsible for internal training
of EDI and related staff. Provides support for EDI database analysis, design, and operations.
Establishes and maintains communications within organization and
with partners. Conducts and managers product evaluations. Provides
product installation, configuration, and training. Performs systems
maintenance to update records, specifications, and operating procedures
of partner systems. Maintains EDI account transaction activities.
Frequently reports to an Electronic Data Interchange Manager. Under general supervision of Information Center Manager, may support unlimited end user groups. Works with users to solve problems with available technology including hardware, software and peripherals. Studies and analyzes systems needs, trains users on software and hardware, handles troubleshooting, and provides quality assurance review of user systems. Acts as project manager, typically performs time estimates, and regularly reviews status of projects. May have specialization in particular software that would be utilized in an end user environment. Keeps abreast of technological developments and may install new hardware and software for user groups. Frequently reports to an Information Center Manager. ________________________________________________________________ Under general direction, advises and assists users in problem-solving
activities using information center tools. Assists in the selection
and installation of information center tools. Evaluates new and existing
software products. Competent to work at the highest technical level
of all phases of information center activities. Under general supervision, organizes and conducts moderately complex training and educational programs for information systems or user personnel. Maintains records of training activities, employee progress, and program effectiveness. Competent to work on most phases of information systems training. CLIN 8 – Information Systems Training Specialist - Senior: Under general direction, organizes, prepares, and conducts complex training and educational programs for information systems or user personnel. May design and develop in-house programs. Maintains records of training activities, employee progress, and program effectiveness. Competent to work at the highest level of all phases of information systems training. CLIN 9 – Quality Assurance Analyst - Intermediate: Under general supervision, carries out procedures to ensure that all information systems, products and services meet minimum organization standards and end-user requirements. Thoroughly tests software to ensure proper operation and freedom from defects. Documents and works to resolve all problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Performs workflow analysis and recommends quality improvements. Frequently reports to a Quality Assurance Manager. CLIN 10 – Quality Assurance Analyst - Senior: Under general direction, carries out procedures to ensure that all information systems, products and services meet organization standards and end-user requirements. Performs and leads tests of software to ensure proper operation and freedom from defects. May create test data for applications. Documents and works to resolve all complex problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Acts as information resource about assigned areas to technical writers and other Quality Assurance Analysts. Performs complex workflow analysis and recommends quality improvements. Frequently reports to a Quality Assurance Manager. |
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