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FA3 - 541513 Computer Facilities Management Services.This U.S. industry comprises establishments primarily engaged in providing on-site management and operation of clients' computer systems and/or data processing facilities. Establishments providing computer systems or data processing facilities support services are included in this industry. Business Categories --
Labor Categories CLIN 1 - Project Manager – Senior: Responsible for all aspects of the development and implementation
of assigned projects and provides a single point of contact for those
projects. Takes projects from original concept through final implementation.
Interfaces with all areas affected by the project including end users,
computer services, and client services. Defines project scope and
objectives. Develops detailed work plans, schedules, project estimates,
resource plans, and status reports. Conducts project meetings and
is responsible for project tracking and analysis. Ensures adherence
to quality standards and reviews project deliverables. Manages the
integration of vendor tasks and tracks and reviews vendor deliverables.
Provides technical and analytical guidance to project team. Recommends
and takes action to direct the analysis and solutions of problems. Under general supervision, assists with personal computer operating
systems software and communication system software. Designs, tests,
and maintains personal computer systems. Responsible for analyzing
and solving personal computer-related problems. Responsible for security,
integrity, and reliability of personal computer systems. Tests and
integrates new hardware, systems and modifications to existing equipment
and systems. Performs research/investigations, analysis, design,
testing, and installation of supported hardware and software. Schedules
installation of new hardware and software and modifications to existing
systems. Monitors performance of hardware and its capacity in all
assigned locations. Recommends and implements enhancements to existing
hardware and systems. Responsible for all activities relating to the operation of centralized
data processing equipment and peripheral information systems equipment.
Establishes detailed schedules for the utilization of all equipment
in the computer operations section to obtain maximum utilization.
Assigns personnel to various operations and directs their activities.
Reviews and evaluates work and prepares performance reports. Confers
with and advises subordinates on administrative policies and procedures,
technical problems, priorities, and methods. Consults with personnel
in other information systems sections to coordinate activities. Prepares
activity and progress reports regarding the computer operations section.
Frequently reports to a Director of Information Systems Operations. Under general supervision, responds to and diagnoses problems through
discussions with users. Includes problem recognition, research, isolation,
and resolution steps. Typically is able to resolve less complex problems
immediately, while more complex problems are assigned to senior level
support. May involve use of problem management database and help
desk systems. Under general direction, responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of MIS environment. Typically involves use of problem management database and help desk system. May provide guidance/training for less-experienced personnel. ________________________________________________________________ Has overall responsibility for help desk operations associated with
the identification, prioritization and resolution of reported problems.
Ensures that all phases of help desk support are properly coordinated,
monitored, logged, tracked and resolved appropriately. May maintain
responsibility for development, maintenance and integrity of help
desk software. Requires 3 years experience in the field. Under general supervision, provides second-tier support to end users
for either PC, server, or mainframe applications and hardware. Handles
problems that the first-tier of help desk support is unable to resolve.
May interact with network services, software systems engineering,
and/or applications development to restore service and/or identify
and correct core problem. Simulates or recreates user problems to
resolve operating difficulties. Recommends systems modifications
to reduce user problems. Maintains currency and high level of technical
skill in field of expertise. Escalates more complex problems to senior
level. Under general direction, provides second-tier support to end users
for either PC, server, or mainframe applications and hardware. Handles
problems that the first-tier of help desk support is unable to resolve.
May interact with network services, software systems engineering,
and/or applications development to restore service and/or identify
and correct core problem. Simulates or recreates user problems to
resolve operating difficulties. Recommends systems modifications
to reduce user problems. Maintains currency and highest level of
technical skill in field of expertise. Monitors LAN, WAN, and servers. Provides batch monitoring, tape
back-up, and restoration. Responsibilities include performing data
configuration and installation of routers and firewalls. Administers
mail system and implements new database architecture. Monitors and
conducts performance evaluation of networks. Supports, installs,
maintains, and troubleshoots all local area and wide area networking
devices and related software for branch offices and internal and
external networks. Provides first level guidance/direction (either as a full-time supervisory position or on a project management basis) to network operation and maintenance analysts, technicians, and/or engineers. Performs technical analysis of complex software, hardware, and transmission facility using various diagnostic tools in support of efficient network operations. Provides guidance/direction for engineering efforts and test and evaluation programs. Performs on-site engineering when required. Typically requires five years of experience in operations, maintenance, and sustained engineering of LAN to WAN internetworking. Frequently reports to a Regional Manager or Operations Manager. ________________________________________________________________ Responsible for all activities relating to technical guidance for
planning, directing, and monitoring information systems operations.
Plans and recommends machine modifications or additional equipment
to increase the capacity of the system. Prepares operational cost
estimates for current and proposed projects. Evaluates vendor proposals
for purchases of hardware. May manage related outsourcing contracts
and service levels. Directs compilation of records and reports concerning
production, machine malfunctioning, and maintenance. May advise or
consult on organizational, procedural, and workflow plans, methods,
and procedures analysis. Analyzes the results of workflow plans,
monitors the operating system(s) and recommends changes to improve
processing and utilization. May have departmental staff responsibility.
Frequently reports to an Information Systems Operations Manager or
Director of Information Systems Operations. Under general supervision, analyzes and evaluates microcomputer
products and systems available in the marketplace. Analyzes such
products for compatibility, expandability, and ease of use and support.
Recommends to management the support or nonsupport of evaluated products.
Participates in the development and customization of products. Designs
application options/screens compatible with mainframe applications.
Prepares product development documentation regarding use of product.
Frequently reports to a PC Support Manager. Under general supervision, performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems. Works on moderately complex applications. Confers with end users to determine types of hardware and software required. Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies to suit. May maintain or utilize telecommunications protocols. Installs new hardware and maintains existing hardware. Trains end users in use of equipment and software. Frequently reports to a PC Support Manager. |
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